Sunday, August 19, 2012

Less Than Truckload (LTL) Con-way Freight Named Carrier of the Year

Toyota Honours Application of Lean Management
Shipping News Feature

US – Less than truckload (LTL) carrier and subsidiary of Con-way Inc, Con-way Freight announced this week that it has been named by Toyota Motor Sales (North American Parts Operations) as its 2012 Air freight / less than truckload (LTL) Carrier of the Year. Toyota presented the award to Con-way Freight at its annual logistics partners meeting in Southern California, where the company evaluates performance of its partners, discusses industry issues and shares best practices. The program honours top performers in six categories of transportation/logistics service providers. Neil Swartz, Corporate Manager for National Field Operations, Toyota Motor Sales, USA said:

“Regardless of the pickup or delivery point, Con-way Freight consistently provides a high level of service and performance excellence. They have engaged very well with every area of our organisation, demonstrated excellent understanding of our business and our objectives, and given us top-notch service execution. They were the clear standout in this category.”

Toyota selected Con-way as its top-performing LTL carrier based on quarterly and annual reviews by field and corporate logistics personnel. Carriers were rated on six key performance criteria including: on-time delivery, damage/claims prevention, equipment/personnel availability, cost efficiency and invoice accuracy, participation in process improvement efforts, and support for Toyota’s Kaizen Challenge Program. Known for its leadership in Lean methods and practices, Toyota established this ‘Lean Collaboration Challenge’ to formally engage its transportation partners in the elimination of waste in their corporate activities and to drive continuous improvements across logistics and transportation operations.

The Lean philosophy was formulated in the US whilst John Krafcik (latterly CEO at Hyundai Motors) was at an MIT Management School following a spell working for Toyota in California. The term and its application was used by the group as an integral part of modern Japanese management and simply means adopting smooth, waste minimised processes. Con-way Freight also has adopted ‘Lean Tools and Processes’ as the foundation for continuous operations improvement throughout its LTL network. Greg Lehmkuhl, president of Con-way Freight said:

"I'm proud and humbled that our focus on Lean has once again resulted in a positive customer experience and such a prestigious award from the very company that founded Lean. I want to thank Toyota for the recognition and ongoing partnership."