US – Volvo Trucks North America have instituted a new on line service tool to ensure consistency of service to owners no matter where they have work performed on their rigs. Fleet and truck specific information is tied to each service event. And the new process, called MVASIST, furnishes a complete record of in-context communication between service provider and customer available on line, so all involved in the service event are on the same page. This reduces misunderstandings and delays.
MVASIST is an Internet-based system that keeps together all information and communication about a truck service event in one online folder to streamline communications and the service documentation process. The result is consistent, complete and professional estimates of service recommendations, including standard repair times, regardless of which dealer in the Volvo network performs the service. At the same time, MVASIST makes dealer service personnel aware of fleet and vehicle-specific information, such as warranty coverage, previous service performed, and negotiated parts pricing.
More than 240 dealers in the Volvo network are currently enrolled in the MVASIST system, with full participation planned for the end of 2010 with the intent that, no matter where a driver is hauling freight, he can obtain a local service in the knowledge that all detailed information required is in the hands of the mechanics.
MVASIST addresses concerns and complaints that were voiced by fleet managers about the typical industry-wide truck service customer experience in a study released by the Technology and Maintenance Council (TMC) of the American Trucking Associations in 2009.
Photo: Courtesy of Volvo Trucks
http://www.volvo.com/trucks/na/en-us/BAHome.htm
